Common questions
Straight answers to the questions we are asked most. If yours is not here, please call — a real person answers.
- Does it cost me anything?
- No. Nothing, ever. We are paid a referral fee by the vendor, and only when a job actually goes ahead.
- Do I have to make an account?
- No. There is no password to remember and nothing to log into. You tell us what you need, and the vendor calls you.
- How do you choose the vendors?
- Vera interviews every one of them. They must carry commercial insurance, which we have seen a copy of, and a surety bond for anything involving extended time inside a home. If a document expires, they come off the site that day.
- Do you pick a vendor for me?
- No. You see everyone we have approved for the service you need, in no particular order, and you choose. We do not rank them and nobody can pay to be higher up the page.
- What happens after I choose someone?
- They get your details straight away and call you to arrange a day. A couple of days later we send you one short question asking whether they got in touch — and if they did not, Vera calls you herself.
- Why do you email me?
- Two short questions, that is all: did the vendor call you, and was the work done. Every email has a link to a page with large buttons to answer on, and nothing to log into.
- Can my daughter or son fill this in for me?
- Yes, and many people do. There is a box on the form for their name and number, so we know who to call as well as you.
- What if the work goes wrong?
- Call Vera. She knows the vendor personally, and she would rather hear about it from you than from a review.
Still not sure?
Call us. We would rather spend ten minutes on the phone than have you guess at something that matters.
Still not sure?
She would much rather talk it through.
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